Shipping Policy

At PureForma Labz, we strive to process and ship orders as quickly as possible while providing reliable shipping options for our customers. Please review our shipping policies before placing your order.

​

Standard Shipping

• Flat rate: $10 via UPS Ground

• FREE UPS Ground shipping on all orders of $200 or more within the United States.

 

Expedited Shipping

Need your order sooner?

Expedited UPS shipping options are available at the customer’s expense and may be selected during checkout. Available services and pricing will be displayed based on the shipping address.

 

Selecting expedited shipping affects the carrier’s delivery speed after UPS accepts the package. It does not guarantee same-day order processing or carrier pickup.

 

Pre-Order Items

Pre-order products ship once inventory becomes available.

Pre-orders shipped separately will be sent via USPS Ground Advantage or UPS Ground Saver, depending on the most efficient carrier available.

 

Estimated availability dates are provided whenever possible but are subject to change based on manufacturing and fulfillment timelines.

 

Ordering In-Stock and Pre-Order Items Together

If an order contains both in-stock and pre-order items, customers may be given two checkout options:

 

Ship Available Items Now

In-stock items will ship immediately using the selected shipping method.

Pre-order items will ship separately once they become available via USPS Ground Advantage or UPS Ground Saver. No additional shipping charge will be required for the separate pre-order shipment.

 

Ship All Items Together

The entire order will be held until all products are available and will then ship together using the selected shipping method.

 

Shipping Days

Orders are processed and shipped Monday through Friday.

Saturday shipping is available only when the customer has selected an eligible expedited shipping service. Standard shipping orders will not be shipped on Saturdays.

Orders are not shipped on Sundays or carrier-observed holidays.

 

Order Processing and Daily Cutoff

We strive to process and ship orders the same day whenever possible.

Orders placed by 2:00 p.m. Pacific Time are generally eligible for same-day UPS pickup. Because of our scheduled daily UPS pickup time, orders placed after 2:00 p.m.—including expedited orders—may not be picked up until the next applicable shipping day.

 

We will make every reasonable effort to accommodate expedited orders, but same-day processing and carrier acceptance cannot be guaranteed. Orders that cannot be shipped the same day will generally ship no later than the next applicable shipping day.

Carrier delivery estimates begin once the package has been accepted and scanned by UPS.

​

Shipping and Delivery Estimates

Delivery estimates provided during checkout are estimates supplied by the carrier and are not guaranteed unless expressly stated by the selected UPS service.

PureForma Labz is not responsible for carrier delays caused by weather, service disruptions, transportation issues, holidays or other circumstances outside our control.

 

Tracking Information

Tracking information will be provided once the order has been prepared for shipment. Tracking activity may take several hours to appear after the shipping label is created.

 

Lost Packages

If tracking information indicates that a package may be lost, customers should notify PureForma Labz promptly. Upon receiving notification from the customer, PureForma Labz will promptly file a claim with the applicable shipping carrier. The carrier must be given a reasonable amount of time to investigate the shipment and determine its status.

 

PureForma Labz reserves the right to wait for the carrier to confirm that a package is lost before reshipping or replacing the products. Reshipment or replacement will be determined after the carrier’s investigation and any required documentation have been completed.

 

Stolen or Damaged Packages

If an order appears to have been stolen or arrives damaged, please contact us promptly.

Replacement or reshipment may be offered after the issue has been reviewed and appropriate proof or carrier documentation has been provided. Each claim will be evaluated individually based on the circumstances and available information.

 

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. PureForma Labz is not responsible for packages delayed, returned, misdelivered or lost because of an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be resent.